Kechengda adheres to the service tenet of "pursuing 100% customer satisfaction". Over the years, our company has continuously improved the service system and strived to improve service quality. For this reason, our company has established a service system that meets the ISO9001 service quality standard to improve users. A full range of services.
Our company's service system is mainly composed of the after-sales service department, production management department and business department. In this project, our company will set up a special project team based on the actual situation of users to give the greatest support and guarantee to this project in terms of personnel and technology.
When there is a problem with the equipment, diagnose, analyze, and solve the problem.
Free to provide users with technical advice and other technical support services. Including technical guidance of equipment management, assisting customers to make a backup plan, improving work log and computer room system, formulating operation rules, etc.
Our company undertakes one-year free maintenance for the equipment provided.
Our company has established an active tracking service system. Even if the user does not call for repairs, we will send special personnel to regularly inspect the service to prevent problems before they occur and ensure the normal operation of the equipment.
In order to enable Party A’s technical personnel and management personnel to have a macro concept of the equipment, our company has specially set up preliminary technical training services to introduce and train users on the principles of the equipment and the technical characteristics of the products.
In order to make Party A’s technicians familiar with the installation and commissioning technology as soon as possible, our company is responsible for training 3 to 4 Party A’s equipment operators and management personnel during the installation and commissioning of the equipment, so that Party A’s operations will be performed once the equipment is completed. Managers can operate independently.